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Returns And Refund Policy

We At it is our desire to give you an excellent shopping experience. every custom piece is handmade with diligent, high quality and love in every detailed. Upon confirmation and completion of payment, transactions, every piece is designed to Meet your highest expectations. 

Since all pieces are handmade and personalized and are uniquely designed to an individual’s specifications, these pieces are normally Can Not be Sold to other clients if returned. 

If you would like an additional chain there is an extra charge so please email us so we can send you an invoice. 

It is therefore, imperative that you get to ensure that all details contained in your order are corrected before being scheduled for shipping. Make sure that the spellings for names that need to be engraved are correct as well as color, dimensios any other details regarding your order. 


All pieces are made to order for you, therefore, no returns and / or exchanges. Unless it’s on our part  

***If you have to return an item back please mail to the address below: 

Luxe Jewels

P.O. BOX 173011


However, if you are not happy with the pendant that you receive or if it sustains any damage during delivery, you can email immediately so we can correct the problem.

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